Operations Improvement & Performance Management

SYMPAN serves the following sectors:

Process Planning and Identification

• Functional and process model classification.
• Method forming, examination and strategy.
• Gap analysis and procedure assessment.
• Benchmarking and development designation.

Business Process Alteration and Development

• Alternative functional opportunities, classification and simulation.
• Process overview, re-design and re-engineering.
• Process Control & Management.

Performance Supervision

• Performance management systems implementation and improvement.
• Scorecard design and internal communication.
• Key Performance Indicators (KPIs) selection.
• Metrics definition and KPIs measurement.

Organizational Restructuring & Transformation

SYMPAN provides the following services:

• Performance analysis and (re)design.
• Roles description for organizational departments.
• Allocation of authorities, responsibilities and duties.
• Management and policymaking systems.
• Job remake – Job descriptions development.
• Skills building, including educational programs and staff incentives.

Capacity Building & Institutional Strengthening

Services include on the job training, mentoring and coaching in the below mentioned:

• Institutional establishment: Development of official frameworks according to national priorities and international obligations.
• Establishment of new socio-economic policies and/or policy reform programs.
• Improvement of functional capabilities of beneficiary institutions.
• Design and outline of new organization policies, processes, principles, services delivery practices.

Change Program Management

SYMPAN provides services that include:

• Construction of a realistic change plan (stages, resource requirements and performance objectives).
• Establishment of change management processes.
• Transformation of internal communication, information and responsiveness.